Because we’re about to move and because my queue had gone down to nill, I decide to go ahead and cancel my Netflix account. When we get to Cascadia, I’m going to start up a subscription with GreenCine, RentAnime, or perhaps {shudder} Blockbuster in order to pick up the stuff that Netflix doesn’t have. So two weeks ago I cancelled my subscription. and early last week I sent in my DVDs.

They haven’t arrived yet.

This isn’t the first time that DVDs have been lost. One time some neighborhood scumbucket swiped them out of my mailbox. Another time one just never made it back to them. When this happens, though, Netflix has been great about it. They just send me new copies. Done deal. What’s a few DVDs between company and customer?

Of course, this generosity only extends insofar as you are a customer. I am no longer a customer, meaning that have no reason not to charge me the ridiculous $20 fee. Further, because I am no longer a customer it means that I can’t just go out and buy the DVDs and send them in, which would be cheaper.

Of all the send-ins to get lost, this is really a worst-case scenario. $160 gone and not much I can really do about it.

Category: Market

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4 Responses to Netflix Blues

  1. Peter says:

    Does Netflix have a credit card on file, so they can automatically charge you the $160?

  2. trumwill says:

    Yeah, they have it on file

  3. Webmaster says:

    Netflix is known for fraudulently claiming items “lost” if you cancel before returning them. You should challenge them (and be prepared to dispute any fraudulent charge they try to impose with your credit card agency).

    A number of places recommend waiting till you have everything cleared out and returned before informing netflix of your cancellation for this reason.

  4. Beth says:

    Agreed with webmaster, I had the same experience with netflix when I canceled our service.

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